Privacy Policy

Privacy Policy

Introduction

Welcome to https://mlc.karachi-pakistan.com (hereinafter referred to as “MLC” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, access, and processing of personal information in adherence to various international privacy laws and regulations, including but not limited to:

• Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
• Quebec Law 25 on the protection of personal information
• General Data Protection Regulation (GDPR) of the European Union
• Lei Geral de Proteção de Dados (LGPD) in Brazil
• California Consumer Privacy Act (CCPA/CPRA), California, USA
• Colorado Privacy Act (CPA), Colorado, USA
• Utah Consumer Privacy Act (UCPA), Utah, USA
• Connecticut Data Privacy and Security Act (CTDPAA), Connecticut, USA
• Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
• Protection of Personal Information Act (POPIA), South Africa

Scope

This policy applies to all aspects of our online presence, including but not limited to:

1. Our official website at https://mlc.karachi-pakistan.com
2. Any mobile applications or software developed by us and downloaded from app stores
3. Online services and products offered through our platform
4. Interactions between users and our customer support team

Please note that this policy does not extend to third-party platforms, applications, products, or services accessible through links or integrations on our website. These entities have their own privacy policies governing data collection and usage, which are solely the responsibility of those third parties.

Processing Activities

This Privacy Policy governs your interactions with us when:

1. You register an account and use our applications or services as an authorized user.
2. You visit our websites linked to this policy.
3. You subscribe to receive communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect a range of personal data to enhance your experience and improve our services. The types of information we gather include:

1. Account Information: This includes user names, email addresses, and passwords used to access your account.
2. Payment Information: Details related to payment methods you use to purchase our products or services.
3. Financial Information: Data associated with transactions made through our platform, including transaction history and billing addresses.
4. Purchase Information: Records of products or services purchased from us, including quantities and purchase dates.
5. Mobile Device Identifiers: Unique identifiers assigned to your mobile device, such as IP addresses, mobile phone numbers, and device tokens.
6. Location Data: Geographic location data provided by your browser or device when you interact with our services.
7. Feedback: Comments, reviews, and responses you share with us regarding our products or services.
8. Social Media Information: Data from social media platforms when you connect your accounts to interact with us on those platforms.
9. Product Information: Details about the products or services you have shown interest in or purchased from us.

We collect this data through various methods, including direct user input, tracking technologies (such as cookies and pixel tags), analytics tools, and third-party service providers.

Cookies

MLC uses cookies to enhance your online experience and provide personalized content. Cookies are small text files stored on your device when you visit our websites or use our applications. They serve multiple purposes, including:

1. Strictly Necessary Cookies: These ensure basic functions of our platform, such as allowing you to log in.
2. Preference Cookies: Tailored settings and preferences are saved for a personalized user experience.
3. Analytics Cookies: We use these to understand how users interact with our websites, providing insights for improvement.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to manage their privacy choices.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, plus an additional period to comply with legal requirements or for legitimate business interests. Once the retention period expires or when no longer required, we delete or anonymize the data in a secure manner.

Security Measures

We have implemented robust security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• Encryption of data during transmission and at rest.
• Secure third-party processing partners who adhere to strict privacy standards.
• Regular security audits and updates to protect against emerging threats.

Children’s Privacy

MLC does not knowingly collect personal information from children under the age of 18. If we learn that we have collected such data by mistake, we will take steps to delete or anonymize it as soon as possible. Parents or guardians who believe their child’s privacy has been compromised should contact us using the details provided in this policy.

Your Rights (Data Subject Rights)

Depending on your location and applicable laws, you have certain rights regarding your personal data:

1. Access: The right to request access to the personal data we hold about you.
2. Rectification: The right to rectify inaccurate or incomplete personal data.
3. Erasure (Right to be Forgotten): The right to request the deletion of your personal data under certain circumstances.
4. Restriction: The ability to limit the processing of your personal data in specific situations.
5. Portability: The right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
6. Objection: Objecting to the processing of your personal data for direct marketing or other purposes.
7. Non-Discrimination: The right to be free from discrimination when exercising any of your data subject rights.
8. Filing Appeals/Complaints: You have the right to lodge a complaint with a supervisory authority, especially if you believe your privacy rights have been violated.

To exercise these rights or for data-related inquiries, please contact our Data Protection Officer at:

Email: [email protected]
Address: Privacy Team, MLC, Karachi, Pakistan

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be effective immediately upon posting the updated policy on our website. We encourage you to review this page periodically to stay informed about how we protect your personal information.

Contact Information

For any questions related to privacy, data protection, or to exercise your rights as a data subject, please contact us:

Email: [email protected]
Address: MLC, Karachi, Pakistan

We value your trust in protecting your personal data. This Privacy Policy demonstrates our commitment to transparency and responsible data handling.